At the airport, I passed by an old gentleman who got a free round trip ticket because the airline company broke his carry bag. Despite the airline’s act to appease him, the old man was still irritated stating that no free ticket can compensate for the travel inconvenience because he now has to carry around a broken bag. I was tempted to but in and tell him to buy a good samsonite briefcase next time but I kept my peace. There’s no use to rub in his nose the fact that he is carrying an inferior brand.
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